Frequently Asked Questions

What background and specializations do your editors have?

We believe there is no substitute for subject-matter expertise. That is why we ensure that every document we receive is worked on by an expert with a high level of technical competency in the relevant field of study. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and journal peer reviewers. Over 60% of our editors have extensive research backgrounds. In addition, our editors are provided with training and feedback on a regular basis to help them develop a keen understanding of subject-specific writing conventions, terminology, etc.

Can I change the type of editing service after submission?

A request for a change in the type of editing service will be accommodated if we have not yet begun work on your document. Please Contact Us if you would like to change the type of editing service.

What if I am not sure of the most appropriate service to choose for my document?

If you are unable to decide which service would be best suited for your manuscript, Contact Us and we will help you decide.

Do you edit documents in PDF file format?

Yes, we do. We indicate our changes in the PDF file by using a PDF editing software that allows authors to identify the changes in the document. Editing for PDF documents costs 15% more than the normal service fees.

Do you edit documents in LaTeX and TeX formats?

Yes, we deliver the final edited document as a TeX file. Accompanying the edited LaTeX document is a Word document that shows the changes we have made to the text and includes comments and suggestions by the editor. Please note that we do not accept LyX files for editing. The fee for editing a TeX document is 15% more than the normal editing fee.

I need an editing certificate. Will you provide me with one?

Yes, you can access your editing certificate from your online account. The editing certificate verifies that your manuscript has been checked by a professional editor and meets the standard of English required by international journals.

Will you format my manuscript according to the journal’s instructions for authors?

Yes, we do format documents for journal submissions. Request formatting when submitting your inquiry on the online account and include the URL of the journal you are submitting your article to so that our editors can make sure that your submission fulfills all the journal's formatting requirements.

If I have questions about the edited document, how do I ask the editor? By when will you get back to me?

If you have a question for your editor, you can login to the online account and use the Submit Question option. We normally answer within one working day. However, a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.

What if I need my document delivered on an urgent basis?

If you need your document edited on an urgent basis, please email us and let us know by when you would like us to complete work on your assignment. We will do our best to meet your deadline.

What file types do you accept?

We accept a broad range of file types, including MS Word, Acrobat, MS Excel, MS PowerPoint, LaTeX, TeX, Rich Text format, and image files. We apply a 15% premium to the price for editing PDF and LaTeX & TeX files.

Do you edit parts of a manuscript?

Yes, we edit parts of a manuscript. This could be sections, pages, or paragraphs. You can request to exclude certain sections of your document from the word count if you do not want those sections edited.

However, we strongly encourage you to get the entire document edited as this will improve the overall quality of the document.

How is the word count of my manuscript calculated?

When determining the word count of any document, we consider the entire text, including tables, references, and mathematical formulae. However, if you would like us to exclude certain sections of the document, the word count of those sections will not be considered. Please note that any files attached for reference are not considered in the word count.